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Terms of Service

 

Effective Date: January 1, 2025
Monroe's Auto Service
Address: W1313 Post Rd,Pell Lake, WI. 53157
Phone: 262-279-5520
 

1. Acceptance of Terms

       By accessing or using the Monroe's Auto Service website (monroesservice.com) and related services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please discontinue use of our website and services immediately.

2. Services Provided

      Monroe's Auto Service (“we,” “us,” “our”) specializes in providing professional auto repair and maintenance services, including  diagnostics, repairs, and routine vehicle upkeep. Additional services accessible via our website include:

  • Service inquiries and quotes

  • Customer support and feedback submissions

  • Promotions and educational content on vehicle maintenance

       The scope of our services may be updated periodically.

3. User Responsibilities

As a user of our website, you agree to:

  • Provide accurate and truthful information when filling out forms.

  • Use the website and its services only for lawful purposes and in accordance with these Terms.

  • Avoid activities that may compromise the security or functionality of the website, such as hacking, introducing malicious software, or unauthorized data extraction.

       Failure to adhere to these responsibilities may result in suspension of access or legal action.

4. Pricing and Payments

  • Service estimates provided online, via email, phone or in person are preliminary and subject to change after a comprehensive vehicle inspection.

  • Payments for services are due at the time of completion unless prior arrangements have been made.

  • Accepted payment methods include cash, credit/debit cards, and other forms of payment as outlined at the time of service.

       Unpaid balances may incur late fees, and we reserve the right to pursue collection actions for overdue accounts.

5. Cancellations and Rescheduling

  • Appointments: Customers must notify us at least 24 hours before their scheduled appointment to cancel or reschedule without penalty.

  • Refund Policy: Refunds for prepaid services or deposits are granted on a case-by-case basis, considering the circumstances of the cancellation.

Failure to provide timely notice may result in forfeiture of prepaid amounts.

6. Vehicle Liability and Storage

  • Vehicles left on our premises for repairs are stored under reasonable care and security measures. However, Monroe's Auto Service is not liable for damage caused by events beyond our control, including but not limited to natural disasters, fire, theft, vandalism, or severe weather.

  • Customers must retrieve their vehicles promptly after service completion. Vehicles left for over 5 days are subject to storage fees, Vehicles left unclaimed for over 30 days will be considered abandoned and actions will taken in accordance with Wisconsin state law.

7. Warranty Policy

  • We offer warranties on specific repairs and parts. Manufacturer warranties on parts are subject to their respective terms.

  • Any warranty claims must be reported within 30 days of service completion. Warranty coverage excludes damage caused by misuse, neglect, or subsequent unauthorized repairs.

8. Intellectual Property

All content on the website, including text, graphics, logos, images, and videos, is the property of Monroe's Service and protected by intellectual property laws. You may not reproduce, modify, distribute, or exploit any content without prior written consent.

9. Privacy Policy

Your use of the website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal data. By accessing the website, you consent to the practices described in the Privacy Policy.

10. Third-Party Links

Our website may include links to third-party websites for your convenience. Monroe's Auto Service does not endorse or control these external websites and is not responsible for their content, policies, or practices. Use third-party sites at your own risk.

11. Disclaimer of Warranties

To the fullest extent permitted by law:

  • The website and its content are provided “as-is” without warranties of any kind, whether express or implied.

  • Monroe's Auto Service disclaims all liability for any errors, omissions, or inaccuracies on the website.

12. Limitations of Liability

In no event shall Monroe's Auto Service be liable for indirect, incidental, or consequential damages arising from:

  • Use of the website or services.

  • Delays or inability to access the website.

  • Any third-party actions or events beyond our control.

Our total liability is limited to the amount paid by you for services rendered.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Wisconsin. Any disputes arising from these Terms or our services shall be resolved exclusively in the courts of Walworth County, Wisconsin.

14. Modification of Terms

Monroe's Auto Service reserves the right to modify these Terms at any time. Changes will be posted on the website with an updated effective date. Continued use of the website after modifications constitutes acceptance of the updated Terms.

15. Contact Information

For any questions or concerns about these Terms, please contact us at:

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